The Healthcare Survey Problem

Patients are surveyed to death. Between HCAHPS, Press Ganey, and internal satisfaction surveys, patients receive an average of 3-5 survey requests per healthcare interaction. Response rates have plummeted below 15%.

The irony: the patients most likely to respond are those at the extremes — very satisfied or very dissatisfied. The nuanced middle is lost.

Voice Feedback in Healthcare

Voice-based feedback addresses the unique challenges of healthcare:

1. Accessibility

Many patients are elderly, have limited mobility, or are in pain. Speaking is easier than typing. A 60-second voice response captures what a 20-question survey cannot.

2. Emotional Safety

Healthcare is deeply personal. Patients will describe how a provider made them feel — or didn't — more honestly in voice than in writing.

3. Immediacy

QR codes in exam rooms, waiting areas, and discharge packets capture feedback while the experience is fresh — not days later via email.

4. Anonymity

Patients worry that negative feedback will affect their care. Truly anonymous voice feedback (no login, no tracking) removes this barrier entirely.

What Patients Say When You Let Them Speak

Research shows voice feedback from patients contains:

Specific provider interactions ("Dr. Smith took time to explain my options")
System-level frustrations ("I waited 45 minutes past my appointment time")
Suggestions for improvement ("A better explanation of what to expect after surgery")
Gratitude and recognition ("Nurse Maria was incredibly kind during a scary moment")

This is qualitative data that HCAHPS can never capture.

Getting Started

Pulspace for Healthcare provides HIPAA-aware voice feedback collection. Anonymous, quick, and analyzed by AI — so your team can focus on patient care, not survey administration. Better patient experience starts with better listening.

Patient Feedback Without Survey Fatigue